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General FAQ
 
Shipping & Handling

All orders less than $999 will be shipped FREE by Registered mail Delivered within 8 -14 days depending on their destination. Click here for more information: http://www.israelpost.co.il/itemtrace.nsf/mainsearch?openform&L=EN

Orders over 1000$ will be shipped FREE by EMS – Express Mail Service Delivered within 2-3 days depending on their destination.                                        
Click here for more information: http://www.israelpost.co.il/postshirut.nsf/misparidE/400?opendocument&L=EN

Orders over 3000$ will be shipped FREE by FedEx Delivered within 2-3 days depending on their destination.
Click here for more information:  http://www.fedex.com/l/

Orders over 10000$ will be shipped FREE by Diamond Courier Malca-Amit Delivered within 2-3 days depending on their destination.
Click here for more information:  http://www.malca-amit.com

 

Extra Options:

The diamond courier Malca-amit can also be used on request for orders less than $ 5000 at a cost of $189. 2 – 3 day delivery worldwide.

If the requested item is in stock, it will be shipped within 48 hours after payment has been received.

Customized orders can take one to three weeks, depending on the requirements of each individual design.

Customs, Duties and Taxes

The destination country may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. These charges at the customs office and the customs policies vary widely from country to country. Twin-Diamonds has no control over these charges and cannot provide any estimates for fees expected.

Please contact your local customs office for further details.