FREE shipping worldwide, fully insured.
All
orders will be shipped free by registered mail, and delivered
within 8 -14 days depending on their destination.
Orders over 2000$ will be shipped FREE with FedEx.
Orders over 5000$ will be shipped FREE with the diamond
courier, Malca-amit, and delivered within 2 – 3
days.
To see Malca-amit’s web site go to:
www.Malca-amit.com
EXTRA OPTIONS:
The diamond courier Malca-amit can also be used on
request for orders less than $ 5000 at a cost of $189.
2 – 3 day delivery worldwide.
If the requested item is in stock, it will be shipped
within 48 hours after payment has been received.
Customized orders can take one to three weeks, depending
on the requirements of each individual design.
We offer a 30-day return policy so our customers
can purchase with
confidence knowing they will have sufficient time to
return goods if they are not completely satisfied.
If for any reason you are not satisfied with your purchase,
you can return
the item for a full refund less shipping and handling.
If you exchange an
item, all shipping and handling costs of the replacement item will be waived.
Custom-made
jewelry that has been designed to the customer's specifications can also
be returned,
but the amount refunded will cover only the cost of the stones,
and not the rest of the jewelry.
RETURN PROCESS
Items must be returned within 30 days of the day they
were received.
They must also be in their original condition. Damaged, worn,
used, resized, altered, or engraved items cannot be returned.
All returned items must show a Return Authorization number.
Please email us at sales@twin-diamonds.com and
you will be given a Return Authorization Code.
Write this code in small letters on the outside of the package.
All items must be insured and returned by registered mail.
If an item was shipped to you by the diamond courier,
Malca-amit, you may
return it in the same way.
Twin-Diamonds will
not be responsible for the loss or damage of any return shipments.
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Located
in two of most important International
Colored Stones and Diamond Exchanges, with 42 years'
family experience, and also as official members of
the International
Colored Stones and Diamond Exchange, we can provide
you with diamonds and colored
gemstones of the highest quality at the lowest
price.
We are completely confident
that that you will find the exact stone you
are looking for on our site. If you cannot find
the stone of your dreams, just call click
on
'Live
Help to
chat with
a salesman,
or visit
our 'Your
Demand' page,
and we
will make
every effort
to source
whatever
you require.
As diamond dealers
located inside two of the world's major diamond
exchanges Ramat-Gan, Israel and Antwerp,
Belgium), we guarantee that all our stones match
the descriptions we give one hundred percent.
Also, we provide a 30-day, money-back
guarantee, no questions asked. Any
customer who is not completely satisfied with
any item received from Twin-Diamonds.com can
simply send that item back to us, and their
payment will be refunded, less shipping and
handling.
Secure shopping
Whenever
customers are asked to enter their private
information while in the purchase page:
their name, address, credit card information
and any other information is handled using
a secure server (SSL 128) protocol. The encryption
technology we use is the most advanced presently
available, and provides for a 100% secure transaction.
Please
take a minute to read what our customers have
written about us in our customer
feedbacks
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