FREE shipping worldwide, fully insured.
All
orders will be shipped free by registered mail, and delivered
within 8 -14 days depending on their destination.
Orders over 2000$ will be shipped FREE with FedEx.
Orders over 5000$ will be shipped FREE with the diamond
courier, Malca-amit, and delivered within 2 – 3
days.
To see Malca-amit’s web site go to:
www.Malca-amit.com
EXTRA OPTIONS:
The diamond courier Malca-amit can also be used on
request for orders less than $ 5000 at a cost of $189.
2 – 3 day delivery worldwide.
If the requested item is in stock, it will be shipped
within 48 hours after payment has been received.
Customized orders can take one to three weeks, depending
on the requirements of each individual design.
We offer a 30-day return policy so our customers
can purchase with
confidence knowing they will have sufficient time to
return goods if they are not completely satisfied.
If for any reason you are not satisfied with your purchase,
you can return
the item for a full refund less shipping and handling.
If you exchange an
item, all shipping and handling costs of the replacement item will be waived.
Custom-made
jewelry that has been designed to the customer's specifications can also
be returned,
but the amount refunded will cover only the cost of the stones,
and not the rest of the jewelry.
RETURN PROCESS
Items must be returned within 30 days of the day they
were received.
They must also be in their original condition. Damaged, worn,
used, resized, altered, or engraved items cannot be returned.
All returned items must show a Return Authorization number.
Please email us at sales@twin-diamonds.com and
you will be given a Return Authorization Code.
Write this code in small letters on the outside of the package.
All items must be insured and returned by registered mail.
If an item was shipped to you by the diamond courier,
Malca-amit, you may
return it in the same way.
Twin-Diamonds will
not be responsible for the loss or damage of any return shipments.
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| Professional
Appraisals |
For each item purchased from
our web site, we provide a professional appraisal on
request at no extra charge. The appraisal contains a
colored picture and is written out in the name of the
customer. To see an example of an appraisal, click here.
In this way, buyers can be assured of the authenticity
of the product they are receiving.
The appraisal value is the price a stone would cost if purchased from a jeweler,
and set in a piece of jewelry.
The appraisal report contains valuable information
such as:
- An accurate and complete description of the item
- The clarity, color and carat weight of the stone
- The stone's shape (pear, round, princess, emerald, etc.)
- The type of setting (platinum, gold, etc.)
- The source of its independent laboratory certification
(GIA, EGL, AGS, HRD, IGI), if applicable.
- The approximate current retail replacement value.
All appraisal reports from Twin-Diamonds.com are
signed by a certified appraiser, so that purchasers know that the stone they
have received is of the quality and value stipulated. Customers who have any
further questions about the appraisal report, can contact sales@twin-diamonds.com |
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