FREE shipping worldwide, fully insured.
All
orders will be shipped free by registered mail, and delivered
within 8 -14 days depending on their destination.
Orders over 2000$ will be shipped FREE with FedEx.
Orders over 5000$ will be shipped FREE with the diamond
courier, Malca-amit, and delivered within 2 – 3
days.
To see Malca-amit’s web site go to:
www.Malca-amit.com
EXTRA OPTIONS:
The diamond courier Malca-amit can also be used on
request for orders less than $ 5000 at a cost of $189.
2 – 3 day delivery worldwide.
If the requested item is in stock, it will be shipped
within 48 hours after payment has been received.
Customized orders can take one to three weeks, depending
on the requirements of each individual design.
We offer a 30-day return policy so our customers
can purchase with
confidence knowing they will have sufficient time to
return goods if they are not completely satisfied.
If for any reason you are not satisfied with your purchase,
you can return
the item for a full refund less shipping and handling.
If you exchange an
item, all shipping and handling costs of the replacement item will be waived.
Custom-made
jewelry that has been designed to the customer's specifications can also
be returned,
but the amount refunded will cover only the cost of the stones,
and not the rest of the jewelry.
RETURN PROCESS
Items must be returned within 30 days of the day they
were received.
They must also be in their original condition. Damaged, worn,
used, resized, altered, or engraved items cannot be returned.
All returned items must show a Return Authorization number.
Please email us at sales@twin-diamonds.com and
you will be given a Return Authorization Code.
Write this code in small letters on the outside of the package.
All items must be insured and returned by registered mail.
If an item was shipped to you by the diamond courier,
Malca-amit, you may
return it in the same way.
Twin-Diamonds will
not be responsible for the loss or damage of any return shipments.
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| General FAQ |
| Q. |
Who
is Twin-diamonds.com? |
| A. |
Please
see Company
profile |
| |
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| Q. |
Where
do I register? |
| A. |
Please
see Registration
form |
| |
|
| Q. |
Do
you ship Internationaly? |
| A. |
Please
see Shipping |
| |
|
| Q. |
Is
the shipping insured? |
| A. |
Please
see Shipping |
| |
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| Q. |
Can
I return the item? |
| A. |
Please
see Return
policy |
| |
|
| Q. |
I
have made the payment.
What now? |
| A. |
On
receipt of your payment,
we will package and send
your item as you requested
in the order. You will
be automatically be notified
by email and will receive
a tracking number.If
you are paying by cashiers'
checks, allow at least
two weeks for your payment
to arrive. For bank transfers
allow 4 working days.You
can follow-up on your
purchases by using the
option Order
status from
the menu. |
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|
| Q. |
I
received a shipment
notice 2 weeks ago
but the goods haven't
arrived yet. |
| A. |
It
can sometimes take up
to a month for goods
to reach their destination.
please be patient and
don't worry. if something
goes wrong everything
is insured and you will
be refunded. |
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Grading
questions
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| Q. |
How
is it possible for
a 2.20 ct. pigeon-blood
red ruby to cost
less than a 1.50
ct. light red ruby? |
| A. |
As
indicated in the description,
the 1 ct. stone is almost
clean, whereas the 2.20
ct. has a visible inclusion. |
| |
|
| Q. |
I
saw on your web site
a 1.21 ct. fine royal
blue sapphire priced
at only $680, and
I saw another sapphire,
also fine royal blue
but in 1.15 ct.,
which was priced
at $1730. How is
this possible? |
| A. |
Because
in the descriptions,
the 1.21 ct. has its
luster rated as good,
whereas the luster of
the 1.15 ct. is excellent;
also the 1.21 ct. has
color bands and the 1.15
ct. is clean. |
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|
| Q. |
On
your web site I saw
a 30 ct. extra fine,
green emerald that
was cheaper than
a 4 ct. grass green
emerald. How can
this be? |
| A. |
In
the descriptions, the
30 ct. extra fine, grass
green emerald was slightly
included and not so bright.
The 4 ct. stone, on the
other hand, was almost
clean, very bright, and
full of brilliance. |
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|
| Q. |
What
is the difference
between the grades:
Ideal Cut, Premium
Cut, etc.? |
| A. |
The
terms "Premium
Cut", "Tolkowsky
Ideal Cut",
and "Excellent
Ideal Cut" apply
only to round diamonds.
Stones receive these
grades according to certain
angles of cuts and certain
percentage standards.
For example, Premium
Cuts have a table percentage
from 58.0% to 61.0%;
Tolkowsky Ideal Cuts
have a table percentage
from 53.0% to 58.0%,
and Excellent Ideal Cuts
have a table percentage
from 52.5% to 58.4%.
Depth percentages on
any stone should not
be below 58.0% or above
63.8%. |
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For
any question about
gemology please refer
to our Gemology database
at: http://www.gem-resource.com |
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