FREE shipping worldwide, fully insured.
All
orders will be shipped free by registered mail, and delivered
within 8 -14 days depending on their destination.
Orders over 2000$ will be shipped FREE with FedEx.
Orders over 5000$ will be shipped FREE with the diamond
courier, Malca-amit, and delivered within 2 – 3
days.
To see Malca-amit’s web site go to:
www.Malca-amit.com
EXTRA OPTIONS:
The diamond courier Malca-amit can also be used on
request for orders less than $ 5000 at a cost of $189.
2 – 3 day delivery worldwide.
If the requested item is in stock, it will be shipped
within 48 hours after payment has been received.
Customized orders can take one to three weeks, depending
on the requirements of each individual design.
We offer a 30-day return policy so our customers
can purchase with
confidence knowing they will have sufficient time to
return goods if they are not completely satisfied.
If for any reason you are not satisfied with your purchase,
you can return
the item for a full refund less shipping and handling.
If you exchange an
item, all shipping and handling costs of the replacement item will be waived.
Custom-made
jewelry that has been designed to the customer's specifications can also
be returned,
but the amount refunded will cover only the cost of the stones,
and not the rest of the jewelry.
RETURN PROCESS
Items must be returned within 30 days of the day they
were received.
They must also be in their original condition. Damaged, worn,
used, resized, altered, or engraved items cannot be returned.
All returned items must show a Return Authorization number.
Please email us at sales@twin-diamonds.com and
you will be given a Return Authorization Code.
Write this code in small letters on the outside of the package.
All items must be insured and returned by registered mail.
If an item was shipped to you by the diamond courier,
Malca-amit, you may
return it in the same way.
Twin-Diamonds will
not be responsible for the loss or damage of any return shipments.
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| Certificates |
At Twin-Diamonds gem
stones that are accompanied with a certificate will show
an icon  in
the description page. Stones that are not certified will
have been recently distributed from our suppliers. As
manufacturers, we sell most of our stones here in the
Diamond Exchange and on the Internet, based on trust
and without certification. However, if you wish, we can
arrange certification for you as follows:
However, if you wish, we can arrange certification for you as follows:
- GIA report - Time required: 4 weeks.
Diamond has to be sent to the GIA lab in New York.
- EGL report - Time required: 3 days.
Certification is carried out here at the Israel Diamond Exchange.
- IGI report - Time required: 8 days.
Certification is done in Antwerp, Belgium.
For prices on certificates please contact us at sales@twin-diamonds.com
What
is the difference between GIA & EGL certifications?
For any question about gemology please refer to our, Gemology database at http://www.gem-resource.com |
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