FREE shipping worldwide, fully insured.
All
orders will be shipped free by registered mail, and delivered
within 8 -14 days depending on their destination.
Orders over 2000$ will be shipped FREE with FedEx.
Orders over 5000$ will be shipped FREE with the diamond
courier, Malca-amit, and delivered within 2 – 3
days.
To see Malca-amit’s web site go to:
www.Malca-amit.com
EXTRA OPTIONS:
The diamond courier Malca-amit can also be used on
request for orders less than $ 5000 at a cost of $189.
2 – 3 day delivery worldwide.
If the requested item is in stock, it will be shipped
within 48 hours after payment has been received.
Customized orders can take one to three weeks, depending
on the requirements of each individual design.
We offer a 30-day return policy so our customers
can purchase with
confidence knowing they will have sufficient time to
return goods if they are not completely satisfied.
If for any reason you are not satisfied with your purchase,
you can return
the item for a full refund less shipping and handling.
If you exchange an
item, all shipping and handling costs of the replacement item will be waived.
Custom-made
jewelry that has been designed to the customer's specifications can also
be returned,
but the amount refunded will cover only the cost of the stones,
and not the rest of the jewelry.
RETURN PROCESS
Items must be returned within 30 days of the day they
were received.
They must also be in their original condition. Damaged, worn,
used, resized, altered, or engraved items cannot be returned.
All returned items must show a Return Authorization number.
Please email us at sales@twin-diamonds.com and
you will be given a Return Authorization Code.
Write this code in small letters on the outside of the package.
All items must be insured and returned by registered mail.
If an item was shipped to you by the diamond courier,
Malca-amit, you may
return it in the same way.
Twin-Diamonds will
not be responsible for the loss or damage of any return shipments.
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| 30
day
warranty |
All diamonds, colored
gemstones and jewelry sold
by Twin-diamonds.com are
authentic and of a consistently
high quality and value.
The diamonds are
individually
cut
and
polished
by
master diamond cutters
to
bring
out
each
diamond's
natural
beauty.
All colored
gemstones are
cut
and
polished
by
expert
gem
cutters
to
maximize
each
stone's
brilliance
and
color.
Independent
laboratory
certificates
from
GIA,
EGL,
AGS,
HRD
or
IGI
are
obtainable
for
all diamonds and colored
gemstones
This
warranty
covers
each
item
of
fine jewelry for
defects
in
manufacturing
only,
and
expressly
excludes
coverage
for
excessive
wear
and
tear,
physical
or
accidental
abuse,
loss
and
theft.
This
warranty
is
valid
only
at Twin-diamonds.com
Improper
repairs
or
warranty
services
performed
by
someone
other
than Twin-diamonds.com will
render
this
warranty
null
and
void.
Twin-diamonds.com disclaims
any
liability
for
consequential
or
incidental
damages
for
breach
of
written
or
implied
warranty
of
this
item,
including
its
merchantability
or
fitness
for
a particular
purpose.
This
warranty
gives
customers
specific
legal
rights.
They
may
also
have
additional
rights,
which
vary
from
country
to
country.
For
additional
information
on
how
to
obtain
our
warranty
service,
please
contact
our
Customer
Service
Department
at: sales@twin-diamonds.com |
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